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Attention: Change Healthcare Security Breach
Change Healthcare recently experienced a security breach that may impact your ability to submit claims on your CarePlus-insured patients if you utilize Change Healthcare as your electronic clearinghouse. Click here for more information
Availity Essentials is a secure central gateway that lets you:
Through PWS, you can:
To request access, contact your provider services executive or call the CarePlus Provider Operations inquiry line at 1-866-220-5448, Monday – Friday, 8 a.m. to 5 p.m., Eastern time.
CarePlus contracts with Carelon Behavioral Health, Inc. (“Carelon”) to manage its network of providers to render substance abuse and mental health counseling and other treatment to our members. We encourage coordination of care, communication, and information exchanges between behavioral health and medical practitioners.
For convenient, accessible phone or video chat triage, diagnosis, treatment, and prescriptions, you can refer CarePlus-covered patients to CareNow® for all covered services except behavioral health.1 To access CareNow® , CarePlus members can call My Home Doctor at
*Please refer CarePlus members seeking behavioral health telemedicine/telehealth visits to CarePlus’ website at
CarePlus members use our provider directories to select and contact physicians and other healthcare providers.
Please notify us of any changes to the following, so we can update your listing:
To update your information, you can contact your provider services executive by fax at
Note: If your practice is managed by a health system, independent physician association or other practice association (IPA), please report changes to the administrative office of that organization, which will then update your information with CarePlus.
Physicians and other healthcare providers can request to join the CarePlus network of providers by completing the Letter of Interest form and faxing it to
H1019_CPHPProvider_C_359602FL1123
03/07/2024
South Florida, West Florida, Central Florida, and Atlantic Coast.
CarePlus is an HMO plan with a Medicare contract. Enrollment in CarePlus depends on contract renewal.
At CarePlus, it is important you are treated fairly.
CarePlus Health Plans, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, ethnicity, sex, sexual orientation, gender, gender identity, disability, age, marital status, religion, or language in their programs and activities, including in admission or access to, or treatment or employment in, their programs and activities.
The following department has been designated to handle inquiries regarding CarePlus’s non-discrimination policies: Member Services, PO Box 277810 Miramar, FL 33027,
Auxiliary aids and services, free of charge, are available to you.
CarePlus provides free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.
This information is available for free in other languages. Please call our Member Services number at
Español (Spanish): Esta información está disponible de forma gratuita en otros idiomas. Favor de llamar a Servicios para Afiliados al número que aparece anteriormente.
Kreyòl Ayisyen (French Creole): Enfòmasyon sa a disponib gratis nan lòt lang. Tanpri rele nimewo Sèvis pou Manm nou yo ki nan lis anwo an.
Every year, Medicare evaluates plans based on a 5-star rating system.
© 2023 CarePlus Health Plans, Inc.
